Customer Service Plus
March 2, 2009 by admin
Customer Service Plus gives your Customer Service Department the resources necessary to respond to problems quickly and provides the necessary tools to monitor all tasks to completion. It also insures customer satisfaction by enhancing the "Quality Image" of your homebuilding company by providing timely reports, and inquiries, while running on your existing Windows based computer systems.
Homeowner Lot Information
All pertinent homeowner/lot information is stored in one master record for easy access and for future reference to key data.
Walkthrough / Service Requests
All Homeowner Service Requests are entered into the system for accurate records and to ensure important homeowner problems are properly tracked.
Tracks multiple types of service calls to pinpoint quality control problems and improve customer satisfaction.
Homeowner Outstanding / Work Order Report
List all open work orders and tracks by subcontractor/service representatives for work not completed.
Prints all work orders by homeowner.
Work Orders
Prints work orders for subcontractors and service representatives. This eliminates the manual typing effort involved with work orders, which speeds up customer service response time.
Work Order Aging Report
Lists outstanding work orders by subcontractor or service representative and indicates elapsed time since issue date. This provides management with efficiency reporting.
Tracks work orders with the touch of a button, providing a quick update of every customer problem and its status.
Work Order Report
Eliminates need to maintain manual control log.
Subcontractors
Tracks subcontractor performance, through analysis of the number of call backs, work order completion, and gives you the ability to isolate problem subcontractors.
Subcontractor Reports
Subcontractor performance analysis gives you the information needed to negotiate more effectively with your subcontractors.
Service Representatives
Track work orders by service representatives.
Performance reporting by service representatives with elapsed time to completion of each work order.
Identify potential problems through analysis of Work Order Aging Report.
Sample Reports
- Workorder Form
- Service Inspection Form
- Buyer Detail Report
- Inventory Summary Report
- Service Request Status Report
- Subcontractor Aging Summary
- Subcontractor Workorder Summary
Webview
October 8, 2008 by admin
Webview is our internet-based, companion product for your existing IBSWIN solution. Webview places key IBSWIN functionality on the Internet and streamlines the ways in which you interact with home owners, home buyers, and subcontractors.
Modules
Webview is based on a modular design, use only those modules that fit your needs:
- InterestView – Capture and process prospect information right from the Internet. Create customized demographic questionnaires and analyze them with our demographic analysis report.
- BuyerView – Allow your home buyers to browse available housing options anywhere they have Internet access. Include pictures and pricing to turn your home buyers experience into an online picture catalog. You can also electronically distribute documents to your home buyers!
- ServiceView – Allow your home owners to submit service requests directly from their browser and alleviate phone traffic to your company. You can also electronically distribute documents to your home owners!
- SubView – Electronically distribute purchase orders and other documents to your subcontractors complete with document tracking. Additionally, your subcontractors can submit plan and options bids directly from their web browser; forget about faxing and mailing hundreds of documents back and forth!
- IBSWIN E-Blast – Send E-Blasts (mass e-mails) to your home owners, home buyers, and subcontractors with Webview’s simple interface.
Additional Functionality
Webview also supports the following capabilities:
- Virtually all of the Webview setup is maintained in IBSWIN, giving you complete control over what appears on the Internet.
- Webview and IBSWIN can automatically synchronize data between themselves; data captured on the Internet is imported into IBSWIN automatically!
- All Webview modules are capable of sending E-Blasts (mass e-mails) to appropriate users within the system, i.e. SubView can E-Blast your subcontractors.
- Webview’s appearance is fully customizable, embed it directly into your existing company web site!
Internet-Based Benefits
Since Webview is an internet-based solution, it provides the added benefits:
- We host, update, and maintain Webview ourselves; you will always be using the latest version of Webview!
- Internet-based applications are easier to distribute to your users; hook them up to the internet and they’re ready to go. There’s nothing to install!
- Put your prospects, home buyers, home owners, and subcontractors to work for you! The more data they enter into Webview, the less your employees have to enter themselves. Webview will decrease your business’s data-entry labor and mistakes.