Other Services
October 28, 2008 by admin
We provide various other services to help you gain the most productivity from our products. These services are intended to help you accomplish more with less staff, complete common tasks easily, and improve the performance of our products.
Custom Programming & Reporting
If our software is missing features or reports that are essential to your business, then we can add them for you!
Advanced Mail Merge Functionality - Training
Learn how to create merge documents and letters in MS Word with your IBSWIN data. You can even merge calculated fields, which is especially useful for purchase agreements.
Mail Merge Document - Service
We can perform the setup required in order for you to use mail merge. E-mail us your documents and one of our staff will perform the setup for you and return the documents, usually within 24 hours.
Export to Excel Using ODBC - Training
Learn how to export any of your IBSWIN data to MS Excel in order to create your own reports or import the data into another application that can red MS Excel files.
Export to Excel Using ODBC - Service
We can export your data to MS Excel if you would like us to, but please note that if you would like to regularly export the same data it would be more cost-effective for us to modify IBSWIN to do so.
Export to MS Outlook - Training
You can export any or all of your prospect, buyer, or subcontractor contact information into MS Outlook in order to create custom mailing lists.
Create Mailing Labels & Print Envelopes - Training
Learn how to create custom mailing labels and print envelopes from your prospect, buyer, and subcontractor information in IBSWIN.
Zetafax - Training
We can show you how to get the most out of Zetafax and IBSWIN; learn how to set up custom fax cover sheets, print logs, perform fax archiving, and more.
Database Review - Service
We can review your IBSWIN database setup and make recommendations on how it can be modified to improve your productivity and ease-of-use.
Database Clean Up - Service
If we found problems during our Database Review Service and you would like us to be more actively involved in helping you resolve any issues, then we can certainly do so. One of our staff will work closely with your department heads to fix things up.
Purchasing Power - Advanced Training
We can show you how to get the most out of IBSWIN’s Purchasing Power module in this advanced training class.
Customize WebView Website - Service
Our Webview product’s look and feel is entirely customizable; if you do not have a web designer we can assist you in this area.
You may request additional information about any of these services.
Support
October 22, 2008 by admin
We provide a Customer Support Plan because despite our best efforts to create software that is both reliable and easy to use, support issues can arise. Whether your issue is simple or complicated, if you are part of our Customer Support Plan, then you can be sure we will do everything in our power to assist you. We understand that lost time equates to lost money; therefore we try to keep our clients operational at all times.
Training
All clients are encouraged to sign up for our high-quality and interactive training classes.
Software Documentation
User guides, or software documentation, are available for download to members of our Customer Support Plan.
Update IBSWIN
Get the latest bug fixes, improvements, and reports by updating your copy of IBSWIN; updates are available to members of our Customer Support Plan.
FTP Your Database
We may need a copy of your database in order to assist you; learn how to send us your database.
Other Services
We provide a series of other services that may help you get the most from our products.
Contact Us
For all other support inquiries, feel free to contact us by phone or e-mail:
- (866) 813-0398 or support@ibswin.com